Framework BSS23001Out of Hours Call Handling Services
A professional, empathetic point of contact when your offices are closed.
Introduction
Providing 24/7 support is a critical responsibility for Housing Associations, and our Out of Hours Call Handling framework is designed to ensure your tenants always have a professional, empathetic point of contact when your offices are closed.
Specifically designed for Housing Associations and local authorities within Wales, all providers have Welsh speaking options included as standard. The framework ensures access to pre-vetted specialists while maintaining full compliance with the Public Contracts Regulations 2015 (PCR 2015) and the Welsh Procurement Policy Note (WPPN).
With a maximum award value of £180,000.00, this framework leverages the collective buying power of Barcud Shared Services clients and members to drive significant value for money without compromising on local quality.
Whether managing emergency repairs or tenant inquiries, this framework provides the peace of mind that service continuity is maintained at the highest standard.
Framework Suppliers
We have appointed a leading specialist to deliver this service, ensuring that quality and reliability remain the top priority for your tenants.
- Llesiant Delta Wellbeing Ltd – Delta Wellbeing is a highly accredited, award-winning specialist that delivers 24/7 bilingual support through a multidisciplinary team of health and social care professionals, utilizing innovative telecare technology to promote independence and wellbeing across the UK.
Transparent Fees & Value
We manage the entire tender process for you, handling everything from initial consultation to compliance checks.
Our fees are reinvested into our shared service to keep costs low and service quality high.
- 2% Fee (Direct Award): Fast-track access to top-ranked suppliers for urgent or standard requirements.
- 3% Fee (Mini-Competition): Full tender management, allowing you to refine specifications and achieve the most economically advantageous outcome for specific projects.
Framework Timelines
This framework is active and ready for immediate call-off.
- Framework Commenced: November 2023.
- Framework Expiry: November 2027.
- Call-off Term: Contracts awarded through this framework can run for up to 4 years.
Start Your Procurement
Ready to utilise this framework? Our team will manage the heavy lifting, ensuring your project meets all compliance standards while supporting local SMEs.
Browse Our Frameworks
Don't hesitate to get in touch if you have any questions.
